Some of the same questions about our property management service are frequently asked of us, and we can provide answers to some of those in the following summary. One of the most popular questions revolves around what is included and what is excluded from our property management services, so we’ll start with those services which are included.
As part of our overall service, we do all functions for disbursing owner funds, collecting rents, producing accurate reports and monthly statements, handling tenant delinquency, evictions, communications with tenants about violations, 24×7 availability for emergency repairs, and acting as the sole contact point with tenants. Things excluded from the property management service are property inspections, excessive visits to the property, tenant placement, property maintenance fees, court appearances involved with tenant litigation, and handling police reports or meeting with insurance adjusters.
One of the most useful services we provide to owners and tenants alike is our Owner/Tenant Portal. Most of our San Diego tenants choose to pay their rent online through that portal. It’s also very convenient for submitting maintenance requests, general questions, and leasing documents. The owner will be able to view monthly financial statements through the portal, and also to send us the funding for repairs. Important documents such as financial reports, maintenance notes, leasing data, and billing statements can all be viewed and printed from this handy portal.
Most property owners have a keen interest in knowing how long it will take to get their property rented, and we do everything possible to establish tenancy as quickly as possible. In all cases, we strive to have your property leased within two weeks of its initial listing, and we hope to get at least two calls each day from candidate tenants. After those two weeks have expired, and if the property has not yet been rented, we will contact you as the owner to discuss the level of interest which has been expressed, and the rental rate which has been established.
In some cases, the length of time necessary to have a place rented will depend on the time of year, the rental rate, and the quality of the rental property. Property management San Diego recognizes that the best rental periods in the San Diego area are the spring and summer months, and market interest drops off considerably between the months of November and February. It is entirely possible that a lower monthly rental fee must be imposed during the off months so as to avoid a longer vacancy.
We are often asked how properties are shown to prospective tenants, and in our case all property management San Diego showings are handled by a DRE-licensed agent or realtor. This individual will meet with all candidate tenants at the property, and conduct them on a thorough tour of the premises, so they know all its features and benefits.
In situations where owners or landlords wish to rent to family members, we will do everything possible to help those individuals through the process. However, every potential San Diego tenant must go through our established application approval process. This means that their credit and background check will be examined, as well as any criminal background or eviction records they may have accumulated. It will also be necessary to verify their employment status as well as previous rental history.
In a related area, it is illegal to exclude a tenant on any basis other than their legal eligibility, based on meeting all necessary requirements of tenancy. When any potential tenant passes all the rental requirements imposed, California law mandates that they must be accepted as a tenant by the landlord. In order to pass all rental requirements, they will be subjected to the normal credit and background check, they must demonstrate proof of funding, and they must have verifiable employment and rental history.
Some owners have wished to impose a non-refundable deposit on tenants in case the premises are left in a state of disarray and cleaning is required. In some cases, damage might also be caused by pets, for instance urine smells and stains in the carpeting. However, according to California state law, all non-refundable deposits are considered illegal, and no kind of non-refundable deposit can be imposed on any tenant for any reason.