TENANT FAQ
WE HAVE AN APP NOW!
We made it easy for our residents to send in maintenance requests, check rent payments, download and read documents. Below is a link to download the app on your Android or Apple device.
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ACCESS
#1. ACCESS
With our online portal, you will have access to everything you need.
PAYMENTS
#2. PAY RENT ONLINE!
Never have to remember to pay rent on time and avoid late fees.
RECURRING
#3. RECURRING PAYEMENTS
Pay rent instantly from your computer or phone.
MAINTENANCE
#4. MAINTENANCE
Submit maintenance requests easily. Communicate with staff 24/7.
Android:
More Answer's To Your Questions
**IMPORTANT** Here is the direct link to the tenant portal:
https://sunsetspm.managebuilding.com/Resident/apps/tenant/login
Please bookmark this on your computer, laptop, tablet, phone, etc. Thank you.
Q. How do I let management know that I need maintenance, or if I have a question?
A: Login to the tenant portal and send us either a maintenance request for any items that need to be fixed or a general inquiry for any questions you might have about your lease, paying rent, or other non-maintenance related issues.
Q. How do I pay rent?
A: Rent is due on the 1st of each month and late on the 3rd after 5 PM. There are several ways to pay rent. Paying by check online (ACH/EFT) payments is easiest. Login to the tenant portal (or use the app) and enter your payment information there.
**PLEASE USE THE EXACT NAME THAT IS ON YOUR CHECKING ACCOUNT OR YOUR RENT PAYMENT MAY BOUNCE!
Or you could have a late fee.
More information on other payments methods can be seen below.
To pay by mail with a personal check, money order or cashiers check, use the address below:
If you would like to come to the Sunset Property Management office listed at the address above , we have a dropbox located right across from the mailboxes by the driveway. When you are pulling into the parking lot from Morena Blvd. you will see a white dropbox on the wall (directly across from the mailboxes) with our logo on it to your right-hand side. Please feel free to drop rent payments, documents, etc. in this box. This option is available to you 24 hours a day & 7 days a week. You can also come up to our office during normal business hours.
Q: What about moving in or moving out? What is that process like?
A: This is our MOVE IN/MOVE OUT (MIMO) POLICY: When you move in or out of one of our properties we require an inspection of the property with you to make sure all things are in order. One of the Sunset Property Management & Realty team members will set this up with you.